Refund policy
Refund & Return Policy
At The Jacket Leather, we want you to feel confident when ordering from us. Every order is prepared with care, and we take pride in providing jackets that meet our quality standards.
If your order does not arrive as expected, please contact our customer support team. We will review the issue and work with you to find the appropriate solution.
Return Window
You may request a return within 72 hours of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags and packaging, where applicable.
- Not show signs of washing, alteration, damage, stains, perfume, or other wear.
- Include the original order details or order number.
Returns that do not meet these conditions may not be accepted.
Items That Cannot Be Returned
For hygiene, quality, and production reasons, the following items are generally not eligible for return or refund:
- Customized or personalized jackets.
- Made-to-measure products.
- Items that have been worn, washed, altered, or damaged after delivery.
- Items returned without the required original packaging or tags, where applicable.
- Final-sale or clearance items, when clearly identified as final sale at the time of purchase.
If a customized or made-to-order item arrives damaged, defective, or different from what was ordered, please contact us so we can review the issue.
Damaged, Defective, or Incorrect Items
We carefully inspect orders before dispatch, but if your jacket arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- Clear photographs of the jacket.
- Photographs showing the issue or damage.
- A brief description of the problem.
Our team will review the information and, where the issue is confirmed to be our responsibility, we may offer a replacement, repair, exchange, or refund depending on the circumstances.
Please do not send an item back before contacting us and receiving return instructions.
Size and Fit Issues
We understand that choosing the right jacket size online can sometimes be difficult. We strongly recommend checking our size guide and product measurements before placing your order.
If you receive the correct item but it does not fit as expected, please contact us within [7/14] days of delivery.
Depending on the product and circumstances, we may offer an exchange or another suitable resolution.
Items must remain unworn and in their original condition to qualify.
Please note that a size or fit issue caused by selecting the wrong size does not automatically qualify for a full refund. Each request will be reviewed according to the condition of the item and the applicable return terms.
Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, the customer is responsible for the cost of return shipping.
If the return is the result of an error on our part, such as receiving the wrong item or receiving an item that was damaged before delivery, we will review the case and provide appropriate return instructions.
Original shipping charges are [non-refundable / refundable in eligible cases], unless otherwise required by applicable law.
How to Request a Return
To start a return request, contact us at thejacketleather@gmail.com and include:
- Your full name.
- Order number.
- Reason for the return.
- Clear photos of the item, if applicable.
- Any other information requested by our support team.
Once your request is reviewed, we will provide the next steps and, where applicable, the return address.
Please wait for our confirmation before shipping your item back.
Return Inspection
Once we receive your returned item, our team will inspect it to confirm that it meets the return conditions.
The inspection normally takes [2–5 business days] after the returned package reaches us.
If the return is approved, we will process the applicable refund or exchange and notify you by email.
If an item does not meet the return requirements, we may decline the refund or exchange and contact you with further information.
Refunds
Approved refunds will be issued to the original payment method used for the order, unless another arrangement is agreed upon or required by applicable law.
After we process your refund, the time it takes for the funds to appear in your account can vary depending on your bank, card issuer, payment provider, or other financial institution.
Please allow approximately [5–10 business days] for the refund to appear after it has been processed.
If you have not received your refund after the expected timeframe, please contact us at thejacketleather@gmail.com with your order number.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it.
Cancellation requests are only possible before the order enters [production/processing/shipping].
Once an order has been processed, customized, or shipped, cancellation may no longer be possible. In such cases, the order may need to follow our standard return policy, where eligible.
Because some products may enter production shortly after an order is placed, we cannot guarantee that every cancellation request will be accepted.
Sale and Promotional Items
Products purchased during a sale or promotional offer may have different return conditions. If special return terms apply, they will be clearly communicated before or at the time of purchase.
Unless specifically stated otherwise, sale items remain subject to the applicable eligibility requirements described in this policy.
International Returns
For customers outside our primary shipping location, return shipping may involve additional time and costs.
Customers are responsible for any applicable return shipping charges, customs fees, duties, taxes, or other costs associated with returning an eligible item, unless the return is due to an error or defect for which The Jacket Leather is responsible.
Please contact our support team before sending an international return so we can provide the correct instructions.
Important Note About Refund Eligibility
A refund is not automatically guaranteed simply because a return request has been submitted.
We review each return based on:
- The reason for the return.
- The condition of the product.
- Whether the request was submitted within the applicable return period.
- Whether the item is excluded from returns.
- Whether the return follows the instructions provided by our customer support team.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.
Contact Us
If you have any questions about returns, refunds, exchanges, or cancellations, our customer support team is here to help.
The Jacket Leather
Website: https://www.thejacketleather.com/
Email: support@thejacketleather.com
When contacting us about an order, please include your order number so we can assist you more quickly.