Shipping Policy

At The Jacket Leather, we want your order to arrive safely, securely, and within the estimated delivery timeframe. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing it.

Orders are generally processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Before your order is shipped, we carefully check the product and packaging to make sure everything is prepared for delivery.

Please note that processing time is separate from shipping time.

Shipping & Delivery Time

We currently offer shipping to customers in the United States and selected international destinations, depending on courier availability.

Estimated delivery times are:

• Order processing: 1–2 business days
• Standard delivery: approximately 5–8 business days after dispatch
• Delivery times are estimates rather than guaranteed dates. Actual delivery may vary depending on your location, courier operations, weather conditions, holidays, customs clearance, or other circumstances outside our control.

If your order requires additional processing time, we will contact you using the information provided at checkout.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information when available.

You can use the tracking number to follow your shipment and check its latest delivery status.

Please allow some time for tracking information to become active after the package has been handed over to the courier.

If you have not received tracking information within the expected timeframe, please contact our support team and we will be happy to assist you.

Shipping Address

Please make sure your shipping address, phone number, and other delivery details are accurate before completing your order.

Once an order has been shipped, changing the delivery address may not be possible.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs if the package needs to be sent again.

Delayed Deliveries

Although we work to keep deliveries on schedule, delays can occasionally occur because of circumstances outside our control.

These may include:

• Courier delays
• Severe weather
• Public holidays
• Customs inspections
• Incorrect or incomplete delivery information
• High shipping volumes
• Other unforeseen transportation issues

If your package is delayed, please check the tracking information first. If the tracking status has not changed for an extended period, contact us and we will help you investigate the shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Any applicable customs duties, taxes, or import fees are determined by the destination country's authorities and may be the customer's responsibility.

Customs regulations vary from country to country, so we recommend checking your local import requirements before placing an international order.

The Jacket Leather cannot control customs processing times or fees charged by local authorities.

Damaged Packages

We carefully inspect and package orders before dispatch. However, if your package arrives visibly damaged, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos of the package
• Photos of the damaged product
• Any other relevant information requested by our support team

Please keep the original packaging until the issue has been reviewed.

Missing or Lost Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, or the delivery location specified by the courier.

If you still cannot locate the package, contact us so we can assist you with the next steps.

For shipments that appear to be lost in transit, we may work with the shipping carrier to investigate the issue. Resolution may depend on the carrier's investigation and applicable shipping terms.

Failed Delivery Attempts

If the courier is unable to deliver your order because nobody is available, the address is incorrect, or delivery requirements are not met, the carrier may attempt delivery again or hold the package at a local facility.

Please monitor your tracking information and respond to any delivery notifications from the courier to avoid unnecessary delays or return-to-sender situations.

Order Changes After Purchase

If you need to correct your shipping information or make a change to your order, please contact us as soon as possible after placing the order.

We will do our best to accommodate your request, but changes cannot always be made once an order has entered processing or has been shipped.

Questions About Your Shipment

If you have any questions about your order or delivery, our customer support team is here to help.

Please contact us through our Contact Us page or the customer support email provided on our website. When contacting us about an order, please include your order number so we can assist you more efficiently.

The Jacket Leather

We appreciate your trust in The Jacket Leather and are committed to making your shopping and delivery experience as smooth as possible.